FAQs

1. I’m a trader, why should I sign up to your directory?

Because consumers are becoming more and more vigilant when it comes to finding a trader they can trust to be honest with them. Because you already know that your business is genuine, registered and insured, and you want to prove to potential new customers that you have nothing to hide without signing up to expensive trader schemes.

2. It seems like you need a lot of information from me to sign up, is all that really necessary?

In order to prove to your customers that your business has really been thoroughly vetted, yes it is. By leaving no stone unturned when it comes to our verification process, we ensure that our directory is populated with only those traders who can prove they are who they say they are.

3. Can I tell potential customers to contact you to prove I’m verified?

Absolutely! Simply pass them our number, 0800 888 6667 and ask them to give us a call. Don’t forget to tell them that it’s free to speak to us any time. Also, as a member of the Approved Trader Directory you will qualify for a digital FACE.ID, a ground breaking service which uses state-of-the-art facial biometrics and voice recognition technology for confirming ones identity.

Please also note, any household member can download and use the FACE.ID app for FREE! Consumers can download FACE.ID’s FREE app and use it to verify the identity of pre-approved tradespeople or company representatives LIVE on their doorstep. WWW.FACE.ID

4. How does the Approved Trader Directory differ from normal trader schemes and websites?

For customers, there’s no ratings or reviews to view, but there is certainly a directory of traders who have been vigorously checked using verification procedures not available to the general public, ensuring that the traders on our directory are running a genuine, creditworthy, insured, licensed and identifiable business.

If you are going to buy goods or services, you need to know that you’re dealing with a legitimate trader. The Approved Trader Directory performs some of  the most crucial checks on traders that many other trader schemes DON’T do.

For traders, we don’t generate leads. We focus only on giving you an easy, affordable way to prove to customers that your business is the real deal. This is not another “big brother” measure but instead, one which subtly helps consumers and businesses identify the good from the bad. 

5. I’m a customer, how can I find out if a trader I want to use has been approved?

First you will need to register, it only takes a few seconds, then checking on the approval status of a trader is as simple as clicking a mouse or picking up the phone. Using our online directory, you can simply type in the name of a trader you’ve heard of to see if they’ve been verified by us. You can also give us a call on our freephone number and ask a member of our team to search for you.

6. Can you tell me if a trader produces good work?

Unfortunately we can’t vouch for the quality of workmanship or the value for money provided by traders in our directory. Our job is simply to run a full identity verification on traders and help them prove to you that they are exactly who they are claiming to be and not an impostor.

7. I’d like to talk to somebody about the Approved Trader Directory, what should I do?

We’re always happy to answer questions from both traders and consumers alike. To get in touch, just head over to our contact page and fill in the simple form. We’ll be sure to get back to you as soon as possible. Alternatively, you can give us a call, absolutely free, on 0800 888 6667.